This Privacy Policy applies to all visitors and customers who browse and place orders on the OVENALE official website for Indonesia. This document explains clearly what personal information we collect, how we use your information, how we store and protect your data, and your rights to your personal data. By accessing our website and submitting your personal information to complete a purchase, you agree to the practices described in this Privacy Policy.
Information We Collect
- Information you actively submit to us: When you place an order, we will collect your full name, delivery address, recipient phone number, email address, and order notes you leave, which are necessary for us to process your order and arrange delivery to your designated address.
- Payment related information: We do not collect, store or save your complete credit card, debit card, e-wallet account number and payment password on our website. All payment transactions are processed securely by our authorized third-party payment service providers, and we only receive payment confirmation status from payment providers.
- Automatic collected information: When you visit our website, we may automatically collect non-personal browsing data including your device type, browser type, website access time, viewed product pages, IP address and website operation records through cookies and similar tracking technologies. This anonymous data helps us analyze website operation status, optimize page layout, adjust product display and improve your shopping experience.
How We Use Your Information
- Process your jewelry order, confirm order details, arrange logistics delivery, send order confirmation emails, shipping notification emails and after-sales follow-up emails.
- Reply to your customer service emails and solve your questions about products, logistics, returns and refunds.
- Send optional marketing newsletters and new product launch notifications only if you explicitly subscribe to our email list. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of each promotional email.
- Maintain website security, prevent fraud, abnormal transactions and malicious access.
- Conduct anonymous data analysis to optimize our product selection, website function and customer service quality.
Information Sharing & Disclosure
We will NOT sell, rent, trade or transfer your personal information to irrelevant third parties for commercial purposes. We may share your necessary information only in the following limited situations:
- Share your recipient name, shipping address and contact number with our authorized logistics courier partners, solely for the purpose of delivering your jewelry parcel to you.
- Share required order information with our official payment service providers to complete payment verification.
- We may disclose your information when we are required to comply with valid local laws, government official requests or legal procedures in Indonesia.
Data Security & Data Retention
We adopt reasonable technical and administrative security measures to protect your personal information from unauthorized access, loss, leakage, tampering and abuse. However, please note that no data transmission method on the internet can guarantee absolute security. We will keep your order-related personal information for the period required by local commercial and tax regulations. After the required retention period expires, we will securely anonymize or delete your personal data.
Your Rights
You have the right to request us to check, correct your personal information, request deletion of your personal data, or withdraw your consent for marketing email subscription. If you want to exercise these rights, please send your request to help@ovenale.com from your registered email address. We will verify your identity before processing your request.
Cookie Notice
Our website uses cookies. You can adjust your browser settings to refuse cookies, but this may affect some functions of our website and prevent you from completing checkout normally.
Policy Update
We reserve the right to revise this Privacy Policy. Once we make updates, we will publish the revised version on this page, and the updated policy will take effect immediately after posting. We encourage you to review this page regularly.