If you have any questions, requests, feedback or concerns related to our products, orders, delivery, return requests, policy explanation or brand cooperation, please feel free to get in touch with our customer support team.
Our official customer service email address is: help@ovenale.com Email is our primary and preferred communication channel. Our support team will review and reply to your email inquiries within 24 to 48 working hours from Monday to Saturday (excluding local Indonesian public holidays). When you send us an email, we kindly suggest you include your full order number (if you have placed an order), your full name, the product item number of the jewelry you are inquiring about, and detailed description of your problem, so we can locate your information quickly and give you an accurate and efficient reply.
We currently do not provide phone call support, live chat support or offline store reception service. Please do not send sensitive payment information, bank card details, ID photos or other private confidential information to our email address. We will never ask you to share your password, full bank account credentials or OTP codes via email.
For copyright and image usage matters: If you want to apply for the authorization to use our brand logo and product pictures, please state your usage purpose and detailed plan clearly in your email to help@ovenale.com for our manual review. Unauthorized commercial use of our brand logo and product images is not allowed.
For partnership and wholesale cooperation: If you are interested in wholesale distribution, influencer collaboration, brand co-branding or other business cooperation with OVENALE, you can also send your cooperation proposal to our official email, and our team will evaluate your proposal and follow up with you accordingly.
We will try our best to handle every customer message patiently and professionally. Thank you for your understanding and support.