This Shipping Policy applies to all orders placed on the Indonesian OVENALE website. All jewelry items sold on our store are fashion accessories, and we will arrange shipment after your payment is successfully confirmed.
Shipping Coverage
At present, we mainly provide shipping service for delivery addresses within Indonesia. We support delivery to most cities and regions in Indonesia, including major cities and remote areas (some remote islands may have extra shipping cost and longer delivery lead time; we will show the exact shipping fee on your checkout page according to your shipping address before you finish payment). We do not guarantee that we can ship to certain restricted areas regulated by local logistics carriers or local customs rules.
Order Processing Time
Our order processing time is 1–3 business days after payment confirmation. Business days are Monday to Saturday, excluding Indonesian public holidays and weekends. Processing time includes product inspection, quality check, packaging, preparing shipping label and handover to courier. Our jewelry will be packed carefully with protective packaging to avoid scratches, deformation and damage during transit. Orders placed on holidays or weekends will start to be processed on the next working day.
Shipping Time & Estimated Delivery
Estimated delivery time depends on your destination address and the logistics carrier:
- Delivery to main urban areas in Indonesia: 3–7 working days after the parcel is handed over to courier
- Delivery to suburban and remote island areas: 7–14 working days after dispatch Important note: The delivery time we list is only an estimated time frame. Delivery delays may happen due to courier workload, bad weather, traffic control, local customs inspection, public holidays or force majeure events. OVENALE is not responsible for logistics delays caused by reasons beyond our control. We cannot guarantee an exact delivery date.
Shipping Cost
Shipping cost will be automatically calculated and displayed on the checkout page based on your shipping address, parcel weight and package size before you pay. We may launch free shipping promotion activities from time to time. The free shipping threshold and promotion rules will be announced on our website homepage or product page during the activity period.
Shipment Tracking
Once your parcel is dispatched, we will send a shipping confirmation email to your submitted email address, which contains your tracking number and tracking link. You can use the tracking number to check the real-time logistics status on the courier official website. If you cannot find your tracking email, please check your spam mailbox first, or contact us via help@ovenale.com with your order number.
Undeliverable Parcel & Wrong Address
You are responsible for filling in your complete and accurate shipping address, recipient name and active contact phone number when placing the order. If the parcel cannot be delivered successfully because of incorrect address, incomplete address, invalid contact number, recipient not available to receive the package, the courier will return the parcel back to us. The return shipping fee and re-delivery fee will be borne by the customer in this situation. If you want us to resend the parcel after it is returned, you need to pay the extra shipping cost again.
Parcel Damage & Lost Package
If the tracking information shows the parcel is marked as lost by the logistics company, please contact us within 7 days after the estimated delivery date. We will cooperate with the courier to launch a loss investigation. For parcels confirmed lost by the carrier, we can arrange a reshipment of the same jewelry product or process a refund for you according to your choice. If you receive the parcel with obvious outer packaging damage, please take photos of the package and damaged jewelry immediately and send evidence to our support email within 48 hours after receiving the goods for us to verify.
Customs Notice
For domestic shipments within Indonesia, generally there is no customs clearance process. If any local regulation requires additional document inspection, the recipient shall cooperate with the logistics carrier to provide required information.